Returns & Exchanges
At Tool & Industrial Supplies, we stand behind the quality of our equipment and offer a 30-day return window for most unused, original-packaged items. Our goal is to ensure you have the right tools for your project with minimal downtime.
Initiate Return Request
Log into your account or contact our support team with your order number and the SKU of the industrial item you wish to return.
Prepare the Shipment
Securely pack the tool in its original manufacturer packaging, ensuring all manuals, accessories, and protective inserts are included.
Affix Shipping Label
Attach the provided prepaid shipping label or your own carrier label to the exterior of the crate or box, ensuring old tracking codes are covered.
Inspection and Refund
Once our warehouse team verifies the item meets our safety and quality standards, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing